Decision Brief
Give Executives The Decision Without Removing The Evidence
The One-Screen Decision Sheet fixes Pilot Goal, Recommendation, Score, Confidence, and Unresolved Risks at the top for {CASE_ID}. Below: Criteria Results, Baseline Comparison, Contradictions, Stakeholder Conditions, Implementation Requirements, and Next Decision — each with an evidence reference number that opens the original source.
Pilot GoalSupport agents complete escalations without engineering help
RecommendationExtend
Score68
Confidence58%
Unresolved RisksSecurity PII review · handling-time contradiction
Criteria Results
| Criterion | Minimum | Target | Current | Status |
|---|---|---|---|---|
| Completion Rate | 55% | 70% | 63% | Above Minimum |
| Handling Time | ≤ 30 min | ≤ 22 min | 26 min | Above Minimum |
| Escalation Count | 100/wk | 150/wk | 128/wk | Above Minimum |
| Allowed Exceptions | Documented | IT + Security reviewed | IT reviewed · Security pending | Above Minimum |
Baseline Comparison
- Completion Rate41% Prior → 63% current
- Handling Time38 min Prior → 26 min current
- Escalation Count120/wk Prior → 128/wk current
Contradictions
- Pilot reduced handling timeUnresolved — Tier-2 non-surge only
- Works for every escalation typeRejected
Stakeholder Conditions
- SecurityConditional — PII scope must close before Go
- FinanceNo testimony yet — margin empty
- ExecutiveSupports Extend, not Go
Implementation Requirements
- AccessRead-only PII fields scoped and reviewed
- TrainingAgents must not skip verification under surge
Next Decision
Re-open Decision Brief after one more pilot cycle with failure-scenario evidence and Security sign-off.
Publish the call · Go · Extend · Revise · Stop
Publish Decision Brief
Freezes current evidence, scoring model, and review logs, then generates a permission-controlled shared page and PDF.