Preserve Different Perspectives Without Averaging Them Into Noise
Margin Testimony keeps pilot scenarios from SM-PILOT-03 in the center, with fixed role margins for Product User, Team Lead, IT, Security, Finance, and Executive. Agreements, disagreements, and conditional opinions sit side by side — scores are never averaged across roles. An empty margin means that role has not spoken yet.
“Took me 4 minutes instead of the usual 20 — the suggested reply was exactly right.”
“First time all week we didn't need to pull someone off sprint work.”
“Access scope stayed read-only — no new permissions were requested.”
Agent resolves a Tier-2 billing escalation without opening a ticket to Engineering.
“Flag: the pilot read customer PII fields we hadn't scoped for review.”
“This is the scenario that sold me on Extend, not Go yet.”
No testimony yet — margin left empty so the gap stays visible.
“Tool correctly said “out of scope” and routed straight to Engineering.”
“Exactly the exception we agreed on in the Allowed Exceptions list.”
“Routing rule matched the Allowed Exceptions list without a manual override.”
Agent escalates a multi-tenant billing dispute the pilot explicitly excludes.
“No PII exposure on this one — the exclusion held.”
“Not applicable — this escalation never entered pilot scope.”
“Good — the guardrail works exactly as documented.”
“Suggested response felt generic under surge volume — needed a manual edit.”
“Backlog held at 128 per week, inside the range we can actually staff for.”
“No system slowdown observed even at peak queue depth.”
Agent handles a Tier-1 escalation during a support volume surge, Phase 1 · Week 3.
“No new concerns raised during the surge window.”
“Cost per escalation dropped, but the sample is still small.”
“Confirms Extend — we need more weeks before a Go call.”
Select a role — its margin notes highlight across all three scenarios; the rest dim, not disappear.
Confirms which roles were collected, records non-participants and unresolved disputes, and freezes this review version.