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Platform completion flags
- SourceProduct Analytics
- TimePhase 1 · Week 1–3
- Applicable standardsCompletion Rate
- Data scope312 escalations
- Validation statusConfirmed
-
Handling-time distribution
- SourceProduct Analytics
- TimePhase 1 · Week 1–3
- Applicable standardsHandling Time
- Data scopeMedian + p90
- Validation statusConfirmed
Keep Observations, Claims And Opinions In Separate Places
Numbered Evidence Lockers keep Product Telemetry, Workflow Result, Support Issue, Stakeholder Feedback, Meeting Observation, Vendor Material, and External Reference apart for SM-PILOT-03. Vendor cases never enter Observed Result; user opinions never count as system results; unmapped material stays in the Unassigned Locker.
Choose a source type, then upload the export — ScoreMeadow suggests a locker; you confirm it.
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Routing-rule export
- SourceJira / workflow
- TimePhase 1 · Week 2
- Applicable standardsAllowed Exceptions
- Data scopeAll Tier-2 routes
- Validation statusConfirmed
-
Automation rule diff · Version 1.2
- SourceWorkflow engine
- TimeVersion 1.2
- Applicable standardsCompletion Rate
- Data scopeDiff set
- Validation statusConfirmed
-
Ticket reopen rate
- SourceSupport desk
- TimePhase 1 · Week 1–3
- Applicable standardsHandling Time
- Data scopeAll reopen tickets
- Validation statusConfirmed
-
Macro usage report
- SourceSupport desk
- TimePhase 1 · Week 3
- Applicable standardsCompletion Rate
- Data scopeAgent macros
- Validation statusPending verification
-
Team Lead margin testimony — Scenario 2
- SourceMargin Testimony
- TimePhase 1 · Week 3
- Applicable standardsEscalation Count
- Data scopeScenario 2 only
- Validation statusConfirmed
-
IT margin testimony — access scope
- SourceMargin Testimony
- TimePhase 1 · Week 3
- Applicable standardsAllowed Exceptions
- Data scopeAccess review
- Validation statusConfirmed
-
Checkpoint call notes
- SourceMeeting Observation
- TimePhase 1 · Week 2
- Applicable standardsGoal Brief
- Data scopeCheckpoint agenda
- Validation statusConfirmed
-
Kickoff Goal Brief alignment
- SourceMeeting Observation
- TimePhase 1 · Week 1
- Applicable standardsGoal Brief
- Data scopeKickoff attendees
- Validation statusConfirmed
-
Vendor capability sheet
- SourceVendor pack
- TimePre-pilot
- Applicable standardsUnmapped claim
- Data scopeDemo scenarios
- Validation statusClaim only — not Observed Result
-
Vendor support SLA excerpt
- SourceVendor pack
- TimePre-pilot
- Applicable standardsUnmapped claim
- Data scopeSLA excerpt
- Validation statusClaim only — not Observed Result
-
Industry benchmark — handling time
- SourceExternal Reference
- TimeThis quarter
- Applicable standardsHandling Time
- Data scopePeer cohort
- Validation statusConfirmed
-
Screenshot, no criterion mapping
- SourceUnknown
- TimeUnlabeled
- Applicable standards—
- Data scopeUnknown
- Validation statusNeeds triage
-
Slack thread export, unclassified
- SourceSlack
- TimePhase 1 · Week 2
- Applicable standards—
- Data scopeThread only
- Validation statusNeeds triage
-
Spreadsheet, source unknown
- SourceUnknown
- TimeUnlabeled
- Applicable standards—
- Data scopeUnknown
- Validation statusNeeds triage
Median handling time 26 min · Week 3 sample
Error-related tickets rose 12% in the same window
Vendor Material stays out of Observed Result. Stakeholder opinions stay out of system results. Unmapped clips remain in Unassigned Locker until confirmed.
Select a locker — it expands to Source, Time, Applicable Standards, Data Scope, and Validation Status for every clip.
Connect a source or upload files. ScoreMeadow extracts, classifies, and maps to standards — you confirm before any clip can affect the score.