Goal Brief
Complete
The one-sentence claim the pilot is supposed to prove, plus its owner and phase.
- ClaimSupport agents complete escalations without engineering help
- OwnerTeam Lead
- PhasePhase 1 · Week 3
Platform
Run The Pilot As An Evaluation System, Not A Loose Project
The Pilot Tabletop lays out every object behind SM-PILOT-03 — Goal Brief, Baseline Sheet, Criterion Tags, Evidence Clips, Reviewer Notes, and Decision Memo. Select any item to expand it in place and highlight related materials; empty gaps stay visible when links are missing. Exploratory surface — no separate CTA gate.
Baseline Sheet
Complete
Prior pilot readings for every criterion, frozen before this pilot's evidence could influence them.
- Completion Rate41% · Prior pilot
- Handling Time38 min · Prior pilot
- Escalation Count120/wk · Prior pilot
Criterion Tags
Gap
Minimum, Target, and Stretch thresholds for each measurable piece of the claim.
- Completion RateMinimum 55% · Target 70%
- Allowed ExceptionsStretch threshold not yet set
Gap: Stretch threshold missing on Allowed Exceptions — open Threshold Ladder to finish it.
Evidence Clips
Gap
Numbered, sourced proof — Product Telemetry, Workflow Result, Support Issue, and more.
- Product Telemetry4 clips · Locker 01
- Stakeholder Feedback2 clips · Locker 04
- Unassigned Locker3 clips need mapping
Gap: 3 clips sit in the Unassigned Locker with no standard mapping.
Reviewer Notes
Gap
Margin testimony and sign-off notes from every stakeholder role a rollout touches.
- Product User, Team Lead, ITTestimony recorded
- SecurityReview open — PII scope flagged
- FinanceEmpty margin — no testimony yet
Gap: Security has not closed its review — Decision Brief cannot publish until it does.
Decision Memo
Empty
The published Go / Extend / Revise / Stop call, with rationale attached.
Gap: no Decision Memo exists yet — Decision Brief is still in draft.
Select an item — it expands in place. Three of six items still show a gap for SM-PILOT-03.