The score looks decisive — until you inspect the gaps around its edges.
- Three criteria have no Baseline attached
- Two criterion scores come from vendor self-evaluations
- The highest reading is supported by only a single user
- Critical failure scenarios were never tested
As unsupported values leave the dial, the score drops from 82 to 54 — a high score is not proof.
- Baseless criteria removed — no Prior pilot reading to compare against
- Vendor self-evaluations stripped from Observed Result
- Single-user support cannot carry a rollout score
- Untested failure scenarios leave the claim incomplete
Real usage data, ticket results, and customer confirmation rebuild a stable 68 — with evidence coverage and confidence explained.
- Product Telemetry + Workflow Result lockers populated
- Support Issue tickets confirm observed handling time
- Stakeholder confirmation closed for Product User, Team Lead, and IT
- Standard completion 72% · Evidence coverage 64% · Confidence 58%
Advance the dial — unsupported claims fall out, then real evidence rebuilds the score.
The support team opened this pilot at an unstable 82 — three criteria lacked a Baseline, two scores were vendor self-evaluations, one high reading rested on a single user, and critical failure scenarios went untested. Stripping those unsupported values dropped the dial to 54. Real usage data, ticket results, and customer confirmation rebuilt a stable 68 with evidence coverage and confidence explained. The defensible call is Extend, not Go.